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About Us
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Effective Date: March 3, 2024.
Last Updated: March 3, 2024
Service Level Agreement (SLA)
Definition: A Service Level Agreement (SLA) is a documented contract between a service provider and a customer that outlines both the required services and the expected level of service. This SLA applies to fee-based services available on the website (excluding services provided for free).
Service Overview
Azxa.io offers users access to both shared and dedicated blockchain nodes. These nodes represent the core service, with additional key measures monitored and checked by Azxa.io. Users interact with the service by sending HTTP requests to endpoints (URL) associated with a specific service.
SLA Details
Azxa.io guarantees availability based on the node's region (Heavy, Medium, or Light). These collective guarantees are referred to as the SLA. The guarantee does NOT apply during scheduled maintenance with a minimum seventy-two (72) hour notice.
Monitoring
With this SLA, Azxa.io ensures tools for node monitoring and checking to provide high availability, including real-time monitoring of CPU load, bandwidth, disk space, and RAM. The platform sets alerting thresholds to automatically correct any errors before they occur. Protocol updates are applied in advance to avoid service disruption. New nodes are regularly added and monitored; existing nodes are updated as needed.
Support
If issues arise, contact via the website's CONTACT US page, Email, or Telegram is available. The goal is to offer the best support level and resolve customer issues swiftly, aiming for a 12-hour response time on business days. Weekend support is available but limited; for urgent issues, contact the support team via Telegram.
Knowledge Base
The knowledge base covering Azxa.io services is constantly growing, with new educational articles added to the Blog regularly.
Custom SLA
Negotiation and conclusion of individual SLAs are available for applications requiring specific performance levels.
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