Service Level Agreement (SLA)

Azxa.io offers users access to both shared and dedicated blockchain nodes. These nodes represent the core service, with additional key measures monitored and checked by Azxa.io. Users interact with the service by sending HTTP requests to endpoints (URL) associated with a specific service.

Azxa.io guarantees availability based on the node's region (Heavy, Medium, or Light). These collective guarantees are referred to as the SLA. The guarantee does NOT apply during scheduled maintenance with a minimum seventy-two (72) hour notice.

With this SLA, Azxa.io ensures tools for node monitoring and checking to provide high availability, including real-time monitoring of CPU load, bandwidth, disk space, and RAM. The platform sets alerting thresholds to automatically correct any errors before they occur. Protocol updates are applied in advance to avoid service disruption. New nodes are regularly added and monitored; existing nodes are updated as needed.

If issues arise, contact via the website's CONTACT US page, Email, or Telegram is available. The goal is to offer the best support level and resolve customer issues swiftly, aiming for a 12-hour response time on business days. Weekend support is available but limited; for urgent issues, contact the support team via Telegram.

The knowledge base covering Azxa.io services is constantly growing, with new educational articles added to the Blog regularly.

Negotiation and conclusion of individual SLAs are available for applications requiring specific performance levels.